Frequently Asked Questions

Frequently Asked Questions

I made a sale! When will I be paid?

90% of your Artist Royalty will be deposited into the bank account connected to your account within 7 business days of a sale.

Does Your Art Gallery ship worldwide?

Yes! We can ship worldwide.

Why am I not found in your search engine?

You then need to make sure you have keywords listed for each one of your images. These keywords help your image be found.

How can I see how my Artworks are doing?

Check out your profile analytics and see exactly which of your images the community is viewing. All you have to do is log in to your artist account and click the "Analytics” button. If you have any difficulty please let us know. You should be able to see how many views, and ratings you have received for each pieces.

Do I get a discount when I order my own images?

Yes! All Digital Canvaz Artist in Residence get 20% off their production costs. Artist Royalty is waived and the discount will automatically be applied if you are logged in.

How should I price my images?

The best way to begin planning what you will charge for your images is to check out other images on the site that may have similar keywords and see what those artists are selling their artwork for. You can easily see the lowest price they charge by rolling over the image in the search engine.

Why do I have different print sizes available for different images?

Print sizes are set by the selling artist for the integrity of their art and are only available by these dimensions. Sizes are provided in inches by standard imperial and U.S. systems of measurement.

How quickly will I get my order?

Depending on the items you order they can take between 1 - 7 business days to produce and then can be shipped Priority Standard Overnight, 2-Day, or Ground from New York.Production Turnaround:

  • Stretched Canvas Prints- 4 - 5 Business Days

Can I sign my prints?

Unfortunately, you cannot sign your prints at this time. But this is something we are working on already.

How can I become a Featured Artist?

Digital Canvaz reviews artist profiles and social accounts and chooses Featured Artists based on overall rating, total views, and sometimes their experience in the industry.

How can I drive more views to my images?

There are many different ways to help your images gain more views.

  • For each of your images, make sure to fill out all of the keywords. This will help buyers find your images while searching.
  • Get your friends and family to rate your artwork.
  • You can choose to be promoted on Facebook, Twitter, Tumblr, in print advertisements, and even in pop up galleries. Though we can not guarantee your image will be used, the Digital Canvaz team does our best to promote as many artists as possible
  • Share your images on social media.

What is your cancellation/return policy?

Purchases are eligible for returns, if there is a quality-related issue, damage that occurs prior to or during shipping, or if the product is lost during shipping. If your purchase is damaged or lost due to an error in shipping or production, DigtialCanvaz.com must be notified within 7 days of delivery.

The DigtialCanvaz.com agreement with Artists (who provide our outstanding selection of photographic art), allows reproduction of their images to fulfill any case of damage or defect but DOES NOT reimburse image right fees if the buyer chooses to be refunded, and not to have damaged art replaced.

For more information, check out our full Return Information page.

Can I get a discount for a bulk order?

If you are looking to order a large number of prints please contact Digtial Canvaz at Info@digitalcanvaz.com and we can better assist you.

How large of a file can I upload?

We accept image files up to 160 MB in TIFF, JPEG, JPG, or PNG formats.

What keywords should I use to list my image?

When choosing keywords for your image think about what someone may type in the search bar when looking for art. Locations, subject matter, adjectives, etc. are all great types of keywords to use. Don’t worry if you want to change a keyword later on. After you submit your image, you can easily change the details in your Artist Portfolio.

What happens if I don’t receive my Artist Royalty Payment?

If your details are incorrect and have not been updated, please update your information so we can reissue your payment. All Direct Deposits reissued payments if stopped by the bank can be automatically transferred with the bank’s approval. In case the account information was incorrect another option for payment must be selected. PayPal reissued payments will incur a 2% processing fee. Manual check payments will incur a $15 processing fee ($5 reissue fee + $10 check cancellation fee).
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